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Forex Trading FAQ

Knowing where to find the information you need and having the confidence that you can find answers to your trading questions can be very helpful in your day-to-day trading. Learn all the basics of Forex trading as well as more advanced topics with these comprehensive Forex Trading FAQs. We cover everything from how to open a Forex trading account to how to use the MetaTrader trading platform, Forex trading systems and more. Whether you are new to Forex trading or have many years of currency trading experience, you will find a lot of useful information in these FAQs.

Below you will find an exhaustive list of answers to Forex trading questions.

  • How do I open a live trading account

    Please use the link below to start your live trading account application – open a live account

  • How long does it take to open a live trading account with you?

    Our goal is to respond to all new trading account inquiries within 24 hours

  • What are the main differences between your Standard and GO Plus+ trading accounts

    With a GO Plus+ account, you will enjoy tighter spreads. However, every transaction you make on your GO Plus+ account will incur a commission. A complete comparison on the differences between trading account types

  • What account base currency can I hold my trading funds in

    You can hold your funds in one of the following base currencies: AUD, USD, GBP, EUR, NZD, SGD, CHF, CAD and HKD

  • How do I deposit funds into my trading account

    Please log in to our Member Center for a list of acceptable deposit methods

  • How do I withdraw funds from my account

    Please log in to your client for withdrawal procedures

  • How fast do you guys process my withdrawals and how long will it take for me to receive my funds

    Our goal is to process all withdrawal requests received before 1pm EST on the same day. Withdrawals received after 1pm AEST will be processed the next day. While this will largely depend on the receiving bank you use, in general it may take 1-2 business days for local transfers and 3-5 days for international transfers to have your funds reflected in your account balance

  • What is the starting deposit required to open a live trading account?

    Standard and GO Plus+ accounts start at $2000

  • Do you charge any deposit or withdrawal fees

    Please log in to the Member Center for more details on account deposit and withdrawal fees

  • can you help me update my account details

    Of course. Please send an email to and we will update your account information for you. Please note that if you are updating your address details, we need a recent bank statement or utility bill showing your new address

  • How to change your password

    You can change your login details, including your password, through the client terminal, or you can do the same on your MetaTrader 5 trading platform. Click Tools > Options and look for the Servers tab. You can click the Change button to change your Master Password or Investor Password

  • I lost my password, can you help me reset it

    Of course. The client terminal will provide the necessary steps to recover your trading account password. Send your full name, date of birth and address to so we can reset it. For security reasons, you will need to provide some personal details to help verify your account